---
title: "Configure Request Types"
slug: "add-configure-request-types"
updated: 2025-05-23T22:12:29Z
published: 2025-05-23T22:12:29Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Request Types

**Request Types** are the items the end-user selects when submitting a ticket. Each Request Type can be configured separately by clicking on it and accessing the different settings tabs.

![HDMan25.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman25.png)

## **Adding a New Request Type**

1. Select the **Configure Request Types** section on the **Manage**tab.
2. Select **Add New Request Type**.
3. Enter a name for the request type and select the department where this request type will reside.
4. Click **Next** and then select **Finish**.
5. Click on the newly added item to access the options to modify for this request type.

## **Configuring Request Type Settings**

### **General Tab**

Options on the**General**tab include:

- **Title**– Official name for the request type.
- **Icon**–****An image chosen from the library to represent the request type.
- **Initial Prompt** – This is what the user sees when viewing a request type name.
- **Description**–****This information is available on the request type screen for users to read to help determine categories.

> [!TIP]
> **Best Practice:**Keep titles and initial prompts the same, and keep descriptions brief and short.

![HDMan30.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman30.png)

### **Additional Properties**

On the **Additional Properties**tab, you can:

- Require that requestors select a campus for this request type.
- Require that requestors select a room number for this request type.
- Select additional fields of information for requestor and/or technician to enter the information for the request type. These fields are created in the **Create Custom Properties** section in the **Manage**tab.

![HDMan31.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman31.png)

### **Sub Types**

The **Sub Types**tab allows you to:

- Create sub-categories for request types with their own different custom properties.
- Add a sub-type then click on it to configure properties.
- Select an icon from the library to represent the sub-type.

**Example:** “Internet Filter” could be a Request Type and the sub-types could be "Block a Site" and "Open a Site".

![HDMan34.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman34.png)

### **Security Tab**

On the **Security** tab, you can:

- Define who has access to this request type.
- Turn off a request type.
- Determine whether the request type requires prior campus-level approval.

Approval must be granted by a user who has principal access level in System Management.

![HDMan35.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman35.png)

### **FAQ Email**

In the **FAQ Email**field, you can create an auto-reply email to be sent to the requestor when a request is submitted.

![HDMan36.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman36.png)

### **Closing Text**

In the **Scripted Closing Text**field, you can create a custom message to be sent to requestor after their request is closed. You can enter values from properties on the request, such as [@@Asset Tag], in order to auto-populate information in the message.

![HDMan37.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman37.png)

The order of request types can be altered using the blue arrows on the toolbar to move request types up and down the list. Use the **Save** button after changing any settings for a request type.

![HDMan40.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hdman40.png)