--- title: "Browser Issues" slug: "browser-issues" updated: 2025-04-21T14:15:32Z published: 2025-04-21T14:15:32Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt > Use this file to discover all available pages before exploring further. # Browser Issues Before contacting support for issues with your computer, run these simple checks to make sure your browser is up to date and an extension is not causing an issue. This article contains information in sections for updating the following browsers: Chrome, Firefox, Safari and Microsoft Edge. Scroll down to view individual browser update and add-on checks. ## **Google Chrome** [Click here to read Google's article about setting up automatic Chrome updates on various devices.](https://support.google.com/chrome/answer/95414) ### **Updating Chrome** 1. Open the **Google** **Chrome** web****browser. 2. At the top right, click on the **More** button (the 3 vertical dots). 3. Select **Update Google Chrome**. 4. Relaunch the browser. [Embedded content](https://www.youtube-nocookie.com/embed/AjrjrhNO-yc) ### **Checking for Extensions/Add-Ons** If you are experiencing any technical issues, it is possible that a Chrome extension is blocking the software from functioning as expected. You can check whether this is the case by opening Chrome in Incognito mode. 1. Open the **Google** **Chrome** web****browser. 2. Click **File** > **New Incognito Window**. This opens the browser without any extensions or add-ons. Access Eduphoria in this Incognito window to determine if add-ons are causing an issue. If everything loads correctly, remove any unnecessary extensions or add-ons and then relaunch the browser. In most cases, an extension that is an ad-blocker or pop-up blocker is causing the issue. 1. Open the **Google** **Chrome** web****browser. 2. Click the **More** button (the 3 vertical dots) on the right side of the browser. 3. Select **More Tools**. 4. Select **Extensions**. 5. Disable extensions one at a time and test your browser each time to discover which one is causing the issue. ## **Firefox** ### **Updating Firefox** 1. Open the **Firefox** web****browser. 2. On the menu bar, click **Firefox** and choose **About Firefox**. 3. The **About Firefox** window opens and automatically checks for updates. 4. When the download completes, click the **Restart to Update Firefox** button on the window. [Embedded content](https://www.youtube-nocookie.com/embed/gr70YmQV0zA) ### **Checking for Extensions/Add-Ons** If you are experiencing any technical issues, it is possible that an extension is blocking the software from functioning as expected. You can check whether this is the case by opening a private browser window. 1. Open the **Firefox** web****browser. 2. Click **File** > **New Private Window**. This opens the browser without any extensions or add-ons. Access Eduphoria in this Incognito window to determine if add-ons are causing an issue. If everything loads correctly, remove any unnecessary extensions or add-ons and then relaunch the browser. In most cases, an extension that is an ad-blocker or pop-up blocker is causing the issue. 1. Open the **Firefox** web****browser. 2. Click the **More** button (the 3 vertical lines) on the right side of the browser. 3. Select **Add-Ons**. 4. Disable extensions one at a time and test your browser each time to discover which one is causing the issue. ## Safari Safari is kept up to date using the latest MacOS updates for your device. Check your settings to make sure you have updated your MacOS to the latest version. ## **Microsoft Edge** Microsoft’s browser is kept up to date using the latest Windows updates found in **Settings > Updates & Security**. Check your settings to make sure you have the updated Windows settings on your device. **Internet Explorer was discontinued by Microsoft in 2017 and no longer has updates to work with our software.** ## **Screen Adjustments** Zooming in or out too far might cause visibility issues. If the text is too small to read or is some parts of the screen appear cut off, check the zoom settings on your device or browser window. ### **In Chrome** 1. At the top right, click on the **More** button (the 3 vertical dots). 2. Click **Zoom**and make sure the zoom setting is set to **100%**. ### **In Firefox** 1. At the top right, click on the **Open Menu**button (the 3 vertical lines). 2. Click **Zoom**and make sure the zoom setting is set to **100%**.