---
title: "Connect Facilities&Events to Helpdesk"
slug: "connect-facilities-events-to-helpdesk"
updated: 2025-04-24T22:14:16Z
published: 2025-04-24T22:14:16Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Facilities&Events to Helpdesk

Connecting Facilities&Events to Helpdesk provides a way to pull data from both systems for cleaner reporting. It can be useful to track support tickets for items reserved or checked out in Facilities&Events.

The image below is from Facilities&Events when viewing an item. There is a **Tickets** tab that connects to any support tickets entered in Helpdesk for the item tracked in the Facilities&Events inventory.

![FEH_8.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/feh_8.png)

## **Facilities&Events**

The person with **System Administrator** role for Facilities&Events manages the settings and has access to create or manage **Custom Properties**.

**Step 1:**Access **Facilities&Events**.

**Step 2:**Select the **Manage** tab.

**Step 3:**Under **Asset Management**, select **Custom Properties**.

**Step 4:**Use the **Add a Custom Property** button at the bottom to create new custom properties.

![FEH_1.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/feh_1.png)

> [!NOTE]
> **Note:** Consider the type of custom properties you want to track between Helpdesk and Facilities&Events. You might only want to connect by barcode or manufacturer. You do not want to create too many fields to need to connect together.

**Step 5:**Once you create a custom property, click on it to check options before moving forward.

**Step 6:**Make sure the property is selected as searchable and not marked private.

![FEH_2.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/feh_2.png)

Once you have created the custom properties in Facilities&Events, move to use Helpdesk to continue forward.

## **Helpdesk**

The following steps occur within the Helpdesk application.

**Step 1:**Select the **Manage** tab.

**Step 2:**Under **Requests**, select **Create Custom Properties**.

**Step 3:**If you do not have any properties, click the **Add Custom Property** button to add a matching property to what you created in Facilities&Events.

**Step 4:**Click on a property to define the matching property in Facilities&Events.

**Step 5:**Click **Save**.

![FEH_6.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/feh_6.png)

## **Helpdesk: Define Who Enters Custom Property Data**

The final step in connecting the applications is to decide who will enter the information to be tracked in a Helpdesk ticket to the custom properties in Facilities&Events.

**Step 1:**Select the **Manage** tab.

**Step 2:**Under **Requests**, select **Configure Request Types**.

**Step 3:**Select the department at the top if using multiple departments.

**Step 4:**Select the **Request Type Item**.

**Step 5:**Select the **Additional Properties** tab.

**Step 6:**Use the options to select who will enter the information on the specific custom field.

> [!NOTE]
> **Note:** You don’t need to use all properties. Only select the custom properties from which you need to collect data from Helpdesk into your Facilities&Events properties.

### **Additional Property Explanation**

The **Additional Properties** tab contains the following **Required for** options you can assign to each property for the request type using the radio buttons:

- **Don't Use**–****This option means the property will not be available for requestor or technician to complete. The property field will not show up on the support ticket request form.
- **Requestor**– This option means the property will only be available for the requestor to use to enter information. It will be an input field on the initial support ticket request form that a requestor completes.
- **Technician**– This option means only the technician will be able to enter information into the property field once the ticket is assigned to them.
- **Optional**– This option means that the property field can have information entered by either the requestor or the technician.

![FEH_7.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/feh_7.png)

After the fields are defined for who will enter information, Facilities&Events is linked to Helpdesk, where information can now be shared as fields are completed in Helpdesk tickets.