---
title: "Helpdesk Rights"
slug: "helpdesk-rights"
updated: 2026-07-06T20:04:17Z
published: 2026-07-06T20:04:17Z
canonical: "support.eduphoria.net/helpdesk-rights"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Rights

This article explains the rights that can be granted to provide users with specific levels of access in Helpdesk, including what each right allows users to do in the system.

Rights are the permissions assigned to users that determine which actions they can perform within the system. Assigning rights allows system administrators to control who can create, edit, view, or manage different aspects of the platform. For more information about roles and rights, see [Setting User Roles and Rights](/v1/docs/setting-user-roles-and-rights).

Only users with the **Manage Users** right can grant rights to other users. To grant rights to another user, access the **Users** screen in **Management**, search for and select the user from the **Users** list, and then navigate to the **Rights** tab. Select the checkbox for each right you want to assign to the user and then click **Save**.

![](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/image(900).png)

All Helpdesk users can access the following screens and features:

- View My Open Requests
- My Pending Surveys
- Review My Requests
- Create a New Request
- Knowledge Base

The table below shows which additional screens and features become accessible to users when granted the specified right.

| Right | Grants access to… |
| --- | --- |
| Manage Helpdesk Settings | - Manage tab - General Options - Edit Departments - Manage Technicians - Manage Outside Techs - Auto Assign - Configure Request Types - Create Custom Properties - Survey Questions - Archived Requests - Setup Parts Store |
| Proxy Tickets | - Proxy a Request on the Tickets tab. |
| Approve Campus Requests | - Pending My Approval on the Tickets tab. |
| View Campus Statistics | - Reports with data limited to the user’s schools - Maintenance Statistics - Technology Statistics |
| View District Statistics | - Reports with district-level data - Maintenance Statistics - Technology Statistics |
| View Campus’ Tickets | - View My Campus’ Requests on the Tickets tab - Completed on My Campuses on the Tickets tab |
| Deny Access to Helpdesk | - User cannot access Helpdesk. |
| Deny Ticket Entry | - User can access Helpdesk but cannot submit ticket requests. |