---
title: "Helpdesk Rights"
slug: "helpdesk-roles-and-rights"
updated: 2026-02-19T15:37:27Z
published: 2026-02-19T15:37:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Rights

This article explains the rights that can be granted to provide users with specific levels of access in Helpdesk, including what each right allows users to do in the system.

Rights are the permissions assigned to users that determine which actions they can perform within the system. Assigning rights allows system administrators to control who can create, edit, view, or manage different aspects of the platform. For more information about roles and rights, see [Setting User Roles and Rights](/v1/docs/setting-user-roles-and-rights).

Only users with the **Manage Users** right can grant rights to other users. To grant rights to another user, access the **Users**screen in **Management**, search for and select the user from the **Users** list, and then navigate to the **Rights** tab. Select the checkbox for each right you want to assign to the user and then click **Save**.

> [!NOTE]
> **Note:** By default, all users can submit new requests, search and view Knowledge Base articles, and access View My Open Requests, My Pending Surveys, and Review My Requests. No rights are needed to access these features.

![](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/image(900).png)

| Right | Grants access to… |
| --- | --- |
| Manage Helpdesk Settings | - Manage tab |
| Proxy Tickets | - Proxy a Request on the Tickets tab. |
| Approve Campus Requests | - Pending My Approval on the Tickets tab. |
| View Campus Statistics | - Campus-level reports on the Reports tab |
| View District Statistics | - All reports on the Reports tab |
| View Campus’ Tickets | - View My Campus’ Requests on the Tickets tab - Completed on My Campuses on the Tickets tab |
| Deny Access to Helpdesk | - User cannot access Helpdesk. |
| Deny Ticket Entry | - User can access but cannot create tickets in Helpdesk. |