---
title: "Helpdesk Roles"
slug: "helpdesk-roles"
updated: 2026-07-06T19:31:13Z
published: 2026-07-06T19:31:13Z
canonical: "support.eduphoria.net/helpdesk-roles"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Helpdesk Roles

A role is a set of rights that can be assigned to users to determine which actions they can perform within the system. This article explains the roles that can be granted to provide users with specific levels of access in Helpdesk.

Only users with the **Manage Users** right can grant roles to other users. To grant roles to another user, access the **Users** screen in **Management**, search for and select the user from the **Users** list, and then navigate to the **Roles** tab. Select the checkbox for each role you want to assign to the user and then click **Save**. For more information about assigning roles and rights, see [Setting User Roles and Rights](/v1/docs/setting-user-roles-and-rights).

The [**Eduphoria! Roles & Rights Spreadsheet**](https://docs.google.com/a/eduphoria.net/spreadsheets/d/1mpnSjcTeI-HH85g7WNgu6FtLudTbJ7oYH8GQhXfn3Fs/edit?usp=sharing) provides a different view of the same information shown in the table below for all Eduphoria applications. Use the tabs at the bottom to view roles for the relevant application. While this document is not printer friendly, it does provide roles and rights details and can be downloaded and edited as needed.

![](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/image-IMB9BKQM.png)

The table below shows which rights are granted to a user when they are assigned the specified role. To learn more about what each right does in Helpdesk, see [Helpdesk Rights](/v1/docs/helpdesk-roles-and-rights).

| Role | Rights granted by the role… |
| --- | --- |
| Denied Access | - Deny Access to Helpdesk - Deny Ticket Entry |
| Principal | - Approve Campus Requests - View Campus Statistics - View Campus' Tickets |
| Superintendent | - Approve Campus Requests - View District Statistics - View Campus' Tickets |