---
title: "Managing Student Supports for Online Testing"
slug: "managing-student-supports-for-online-testing"
updated: 2026-02-25T20:28:06Z
published: 2026-02-25T20:28:06Z
canonical: "support.eduphoria.net/managing-student-supports-for-online-testing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Student Supports for Online Testing

Users with the [**Manage Student Supports** right](/v1/docs/roles-and-rights) in Aware can assign testing supports to students using a few different methods:

- [Mass assigning student supports](/v1/docs/managing-student-supports-for-online-testing#mass-assigning-student-supports)
- [Auditing and exporting from the student support table](/v1/docs/managing-student-supports-for-online-testing#manage-student-supports-table)
- [Assigning supports individually from the student profile](/v1/docs/assigning-supports-from-the-student-profile)
- [Uploading student supports from a TestHound export file](/v1/docs/uploading-student-supports-from-testhound)

Teachers have the greatest control over student support management if you select **Teachers** under **Online Testing Proctor Controls** on the **Online** tab. Eduphoria recommends that users choose the setting that best matches their test administration needs.

![access controls.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/27011084939287.png)

> [!NOTE]
> **Note:**The online testing system checks for student supports when test entries are generated. A test entry is where the student’s answer data is stored and is generated in four ways:
> 
> 1. An administrator makes an online test available from the Administer ( assignment_turned_in ) screen.
> 2. A district- or school-level user makes an online test available using the [Proctor Panel](/v1/docs/proctor-panel).
> 3. The answer sheet **PDF** is generated.
> 4. A teacher marks a test to be proctored online in the Tests Available section and navigates to the Online Test Proctoring screen either by selecting the assessment’s hyperlink or selecting the **Online Test Proctoring** tab.

If you need to make changes to testing supports, do so before the entries are generated; otherwise, you will need to clear the entries so the new supports are picked up. You can clear entries by going to the **Administration** tab and either selecting **Delete Answer Sheets** to clear specific student entries or selecting **Delete All Answer Sheets** to remove all entries.

> [!CAUTION]
> **Warning:** Clearing entries will also permanently remove all data associated with the entry. If students have taken the test or answer sheets have been printed, removing the entry will permanently remove the data and invalidate the printed answer sheet.

## **Mass Assigning Student Supports**

If you are assigning supports for students for the first time or have many support changes to make (such as at the beginning of the school year or a new semester), follow these instructions.

### Quick Guide

1. Click the **Download**link below to download the**Student Supports Template.csv** file.
2. Enter the required support information for the appropriate students. In the CSV template, place a “1” in each field to activate the support and a “0” or blank space to turn off the support or leave it deactivated.
3. Select the **Students Settings**gear ( settings ) in Aware’s navigation bar to begin the mass upload process.
4. Select**Upload Student Supports**.
5. Select **Choose** **File** to find the file you want to import. If you want the importer to ignore blank cells, then check the box for **DO NOT override blanks in file and set to 0**.
6. Select **Upload**.

### Illustrated Guide

**Step 1:**Click the **Download**link below to download the**Student Supports Template.csv** file. Support for the legacy import template will persist for a short time. However, it cannot be used to update the subjects added in February 2026.

[](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/Student Supports Template.csv)Student Supports Template383 Byte[**](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/Student Supports Template.csv)

**Step 2:**Enter the required support information for the appropriate students.

In the CSV template, place a “1” in each field to activate the support and a “0” or blank space to turn off the support or leave it deactivated. Supports for each subject must be separated by individual rows, which means that students with supports across multiple subjects are listed more than once.

> [!NOTE]
> **Note:** Not all subjects are required for every student when making updates via mass import. For example, if you’re updating supports for math, you can delete all other subject rows. The deleted subject rows will not update or change the saved student supports. If you leave cells blank (including entire subject rows), the importer reads them as “off” or “0” and deactivates the support. If you leave cells blank and check the box for **DO NOT Override blanks in file and set to 0**, then the importer ignores blank cells.

**Step 3:**To mass upload and assign testing supports for students, select the **Students Settings**gear ( settings ) in the navigation bar.

![Student management interface showing profiles, portfolios, mastery, and forms options.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/students settings.png)

**Step 4:**Select**Upload Student Supports**.

> [!NOTE]
> **Note:** All subject names must match exactly as they are listed in the template. For example, “Math” does not import and must be listed as “Mathematics” instead. Additionally, students are linked to supports by their student ID, not their name.

![Menu options for managing student access and supports, highlighting 'Upload Student Supports'.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/upload student supports(5).png)

**Step 5:**Select **Choose** **File** to find the file you want to import. If you want the importer to ignore blank cells, then check the box for **DO NOT override blanks in file and set to 0**.

**Step 6:**Select **Upload**.

![Interface for uploading student support status files with error notifications and options.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/show sftp jobs(1).png)

> [!NOTE]
> **Note:**If you import student supports using Secure File Transfer Protocol (SFTP), select **Show jobs imported via SFTP** to see a record of successful and unsuccessful imports via SFTP. Visit [Access Keys](/v1/docs/access-keys#using-the-access-key-to-import-student-supports) for more information.

## **Using the Manage Student Supports Table**

An administrator with the Manage Student Supports right can view, audit, and export a table of student supports for printing.

### Quick Guide

1. Select the **Students Setting** gear ( settings ).
2. Select **Manage Student Supports**.
3. In the table, review the list of students, alphabetized by last name, along with their student IDs, grade, school, and the subjects assigned to each support.
4. Use the filters to narrow down students by grade level, school, subject, and support type. Check the filter option **Include students with no supports** to show students without any assigned supports.
5. Click the **Edit** icon ( edit ) under the **Actions** column to manage supports from the table.
6. If needed, select **Export** ( file_download ) to create a CSV file containing the filtered table data. You can use the export from this table in the mass importer.

### Illustrated Guide

**Step 1:** Select the **Students Setting** gear ( settings ).

![](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/image(935).png)

**Step 2:** Select **Manage Student Supports**.

![Menu option for managing student supports.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/manage student supports(1).png)

**Step 3:** In the table, review the list of students, alphabetized by last name, along with their student IDs, grade, school, and the subjects assigned to each support.

![Table displaying student supports, including names, grades, and schools for management.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/student supports table.png)

**Step 4:**Use the filters to narrow down students by grade level, school, subject, and support type.

![Filters menu for the student supports table, highlighting the Grades option.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/support table filters.png)

Only students with assigned supports appear in this table by default. Check the filter option **Include students with no supports** to show students without any assigned supports.

![Filters for managing student supports, including option to view students without supports.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/include students with no supports.png)

**Step 5:** Click the **Edit** icon ( edit ) under the **Actions** column to manage supports from the table. The modal allows the user to change the supports and save them manually. You can also [update them manually on the student profile](/v1/docs/assigning-supports-from-the-student-profile).

> [!NOTE]
> **Note:**Removing all supports in the modal also removes the student from the Manage Student Supports table unless you have checked the **Include students with no supports** filter. If an error occurs, add supports back to the student via import or in the student’s profile, run a new supports import, or check the **Include students with no supports** filter option.

![Manage student supports interface displaying student details and action options.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/edit supports.png)

![Settings for adding and removing student supports from various subjects for a single student.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/edit student supports modal.png)

**Step 6:**If needed, select **Export** ( file_download ) to create a CSV file containing the filtered table data.

> [!TIP]
> **Tip:** You can use the export from this table in the mass importer. If desired, export the report, edit it manually, then import it to reflect changes. See the [Mass Assigning Student Supports](/v1/docs/managing-student-supports-for-online-testing#mass-assigning-student-supports) section for more details.

![Table displaying student supports and the ability to export the data.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/export table.png)

For more information about student supports, check out [these resources](/v1/docs/student-supports-for-online-testing).

## Attachments

- [Student Supports Template.csv](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/Student Supports Template.csv)