---
title: "Reassigning a Ticket"
slug: "reassigning-a-ticket"
updated: 2025-04-14T20:52:21Z
published: 2025-04-14T20:52:21Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Reassigning a Ticket

Based on roles assigned, technicians may have options for reassigning tickets to other technicians. There are two options available for technicians:

- **Assign ticket to another technician** — Allows the assigned technician to choose a another technician from a drop-down menu.
- **Request ticket reassignment** — Submits the request to reassign a ticket to the manager who can then reassign to another technician.

![HD_M8.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hd_m8.png)

![HD_M9.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hd_m9.png)