---
title: "Removing the Unsupported Scanner Pop-Up Error"
slug: "removing-the-unsupported-scanner-pop-up-error"
updated: 2025-05-16T21:40:04Z
published: 2025-05-16T21:40:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Removing the Unsupported Scanner Pop-Up Error

If you are experiencing an unsupported scanner pop-up error when you attempt to use a supported scanner in **Aware**, access a system utility to prevent this pop-up from recurring district-wide.

**Step 1:**Log in as the systems administrator and open **Aware**.

**Step 2:**Select **Configuration Options** under the **Analysis Settings** gear.

![Menu showing test settings with configuration options highlighted for user selection.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/configuration options.png)

**Step 3:**Choose the **Testing** tab.

**Step 4:**Select **Update Scanner Profiles.**

![Settings menu for managing scanner profiles and third-party student information systems.](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/update scanner profiles.png)