---
title: "Roles for Connecting Helpdesk and F&E"
slug: "roles-for-connecting-helpdesk-and-fe"
updated: 2025-04-24T21:55:41Z
published: 2025-04-24T21:55:41Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Roles for Connecting Helpdesk and F&E

Facilities&Events and Helpdesk define the user roles inside the applications themselves. Unlike the other applications in the Eduphoria suite that use the **Management** application for assigning roles, both of these applications define access inside their own applications.

The user with the **System Administrator** role in **Management** can access Facilities&Events and Helpdesk to create the roles for someone to manage each application.

![FEH_3.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/360052121374.png)

## **Facilities & Events Roles: Assign System Administrator**

The person with the System Administrator role in Management can access Facilities&Events and establish the user roles inside the application.

**Step 1:**Access the Facilities&Events application.

**Step 2:**Select the **Manage** tab.

**Step 3:**Under **Users and Guests**, select **Manage Users**.

**Step 4:**Search for a user and click the **Magnifying Glass**icon to initiate the search.

**Step 5:**Select the user from the list.

**Step 6:**Select the **Roles** tab to assign the **System Administrator** role to the user.

**Step 7:**Click **Save**.

![FEH_4.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/360053025853.png)

The person who is assigned the System Administrator role for Facilities&Events now has access to **Manage**and can complete the setup and management of the application.

Learn more information about other [roles and rights in Facilities&Events](/v1/docs/assign-fe-roles-rights).

## **Helpdesk Roles: Assign Manager Role**

The person with the **System Administrator** role in **Management** can access Helpdesk and establish the user roles inside the application.

**Step 1:**Access the **Helpdesk** application.

**Step 2:**Select the **Manage** tab.

**Step 3:**Under **Departments and Techs**, select **Manage Technicians**.

**Step 4:**Use the drop-down menu below **Technicians** to make sure you select the correct department (if using multiple departments).

**Step 5:**Select the technician from the list or use the **Add a Technician** button at the bottom of the screen to add a technician.

**Step 6:**Click the **Roles** tab to assign the **Manager**role.

**Step 7:**Click **Save**.

![FEH_5.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/360052123934.png)

The person who is assigned the Manager role for Helpdesk now has access to **Manage**and can complete the setup and management of the application.

Learn more information about other [roles and rights in Helpdesk for technicians](/v1/docs/manage-technicians-roles).