---
title: "General Options"
slug: "setup-the-general-options"
updated: 2025-04-15T15:15:48Z
published: 2025-04-15T15:15:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# General Options

The **General Options** section of the **Manage** tab contains setting that impact the entire Helpdesk application.

![HD_3.png](https://cdn.us.document360.io/d6ce927e-20b2-40ab-af8d-ea0afbbc28f7/Images/Documentation/hd_3.png)

This screen is divided into two parts: **Requests**and**Messaging**.

## **Requests**

**Show Ticket IDs** —****This allows for easier reference using an ID# when looking for tickets or using the search filters.

**Require Selecting Department** — If you are using Helpdesk to manage multiple departments, this selection requires users to select a department before selecting a request type. This prevents tickets from being submitted to the wrong department.

## **Messaging**

**Messaging** — When you enable Messaging, Helpdesk sends a daily summary email to campus approvers, allowing them to quickly see how many requests are awaiting approval.