---
title: "Software Status Page"
slug: "software-status-page"
updated: 2026-06-05T20:36:36Z
published: 2026-06-05T20:36:36Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.eduphoria.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Software Status Page

Eduphoria Support Summer Hours will begin on Monday, June 8th, and continue through Friday, July 24th. For more information on our Summer Hours, please click [HERE](/v1/docs/support-hours-of-operation-general#summer-support-hours-2026).

## Performance

*No reported issues.*

## Applications

### Aware

- **June 3, 2026 -**[**LockDown Browser updates now available**](/v1/docs/lockdown-browser-update)**: Windows 2.1.3.09, Mac 2.1.5.05**
  - Existing installs of LockDown Browser will automatically update to the new version. To obtain the latest versions, use the **Check for Update** feature or run the full installation program.

## General Updates

### Eduphoria Remote Roster Tool

District administrators can now access an updated version of the Remote Roster Tool. Details on installing the tool are available[here](https://support.eduphoria.net/docs/setting-up-the-remote-roster-tool-version-3).

### Increased caller security protocol

Starting January 12, 2026, we are implementing a new process for phone support. When calling Eduphoria Support, please have access to the email address associated with your Eduphoria account. For full details on this change, please read the official[announcement](https://us9.campaign-archive.com/?u=5267eeeb32360316b5d221357&id=123e9e6122).

### A new Knowledge Base has arrived!

- Learn more about the [key features and enhancements](/v1/docs/welcome-to-the-new-knowledge-base) that’ll help you find the information you need!
- The Contact Support link at the top of our Knowledge Base now takes you to the new and improved experience, designed to help you find answers faster than ever. Be on the look out for additional improvements to the Knowledge Base in the coming months as we continue to enhance your Eduphoria experience!

## Training and Services

- Looking for free teacher training on Aware, Strive, and **Beacon**? Visit [teachers.eduphoria.net](http://Teachers.eduphoria.net). **New units include Aware’s Multi-Test Analysis Post-Assessment Activities, and Beacon’s Lesson Planner!**
- Interested in Training and time with the Eduphoria experts? Check out our [free webinars](/v1/docs/upcoming-events-webinars), [programming](/v1/docs/eduphoria-education-experience-services-for-district-and-campus-teams), or request additional information at training@eduphoria.net.

> [!NOTE]
> **Note:** This list includes issues that impact all districts and may not contain individual reports of issues impacting singular districts or schools. [More details about our update process](/v1/docs/eduphoria-software-update-process). *All times unless noted are CDT.*

A secure Chrome browser extension used in conjunction with Eduphoria to prevent students from accessing unapproved applications or resources while taking a test.