Roles for Connecting Helpdesk & F&E

Facilities & Events and Helpdesk define the user roles inside the applications themselves. Unlike the other applications in the Eduphoria suite that use the Management application for assigning roles, both of these applications define access inside their own application. 

The user with System Administrator role in the suite Management application, can access Facilities&Events and Helpdesk to create the roles for someone to manage each application. 

Facilities & Events Roles - Assign System Administrator

The person with System Administrator role in Management can access Facilities & Events and establish the user roles inside the application. 

• Access the Facilities & Events application
• Click the Manage tab
• Click on Manage Users
• Search for a user and click the magnifying glass icon to initiate the search
• Select the user from the list
• Click the Roles tab to assign the role "System Administrator"
• Click Save

The person who is assigned System Administrator for Facilities & Events will now have access to Manage and be able to complete the setup and management of the application. 

For information about other Roles & Rights in Facilities & Events, click here. 

Helpdesk Roles - Assign  Manager Role

The person with System Administrator role in Management can access Helpdesk and establish the user roles inside the application.

• Access the Helpdesk application
• Click the Manage tab
• Click on Manage Technicians
• Use the drop-down menu below Technicians to make sure the correct department (if using multiple departments) is selected
• Select the technician from the list or use the Add a Technician button at the bottom of the screen to add a technician. 
• Click the Roles tab to assign the role "Manager"
• Click Save

The person who is assigned Manager for Helpdesk will now have access to Manage and is able to complete the setup and management of the application. 

For information about other Roles & Rights in Helpdesk for technicians, click here.