Software Interruption: 2022-03-29

Issue: Interruptions to Aware Online Testing as a result of Redis failover.

Event 1 Start Time: 2022-03-29, 7:15am CST

Event 1 End Time: 2022-03-29, 8:45am CST

Event 2 Start Time: 2022-03-29, ~9:40am CST

Event 2 End Time: 2022-03-29, ~10:05am CST

Status: Resolved

After investigation, the following was determined:

• Redis (caching provider) experienced failover.
• After failover, Aware Online Testing could not access Redis.

Immediate next steps taken by Eduphoria:

• Add monitoring and self-healing capabilities for Redis failovers.