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  1. Eduphoria!
  2. Helpdesk
  3. Helpdesk Management

Helpdesk Management

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  • Setup the General Options
  • Create & Modify Departments
  • Manage Technicians & Roles
  • Create Outside Technician Accounts
  • Assign Principal Access
  • Configure Auto Assign
  • Add & Configure Request Types
  • Add & Configure Custom Properties
  • Create and Modify Surveys
  • Archive Old Requests
  • Setup a Parts Store
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