This article contains the answers to questions commonly asked about student supports. Select a question below to reveal the answer.
Why are a student's assigned supports not showing in the online test?
This typically occurs if the supports were added to the student's profile after assessment entries for the test were generated.
Can a teacher enable supports for an active online test?
Yes, the teacher of record can manually enable the support in Online Test Proctoring.
Select Administer from the main menu.
Navigate to the Online Test Proctoring tab.
Locate the assessment.
Expand the class container to locate the student.
Select the pencil icon under Supports.
Select the necessary supports.
Save your changes to activate the supports for the student.
Can an administrator modify student supports instantly during testing?
No, unless the administrator is the teacher of record, they cannot instantly modify student supports during testing.
Is there an alternative way to fix missing student supports?
You can switch the assessment to teacher-proctored, which will allow the teacher of record to enable supports in Online Test Proctoring.
orYou can delete and regenerate answer sheets for the specific student.
Warning: Deleting answer sheets removes all of the student’s data associated with that test.
Is there a way to clear all student supports?
Yes, users with the Manage Student Supports right in Aware can assign and unassign testing supports in bulk using the importer. For more information, see Managing Student Supports for Online Testing.
When testing in Lockdown Browser, does spelling assistance show alternate spellings or word replacements?
No, students using LockDown Browser will see misspelled words underlined in red, but LockDown Browser does not suggest alternate spellings or recommended word replacements.
Why isn’t Speech-to-Text working?
To use Speech-to-Text, you must first allow the microphone to access the browser. Learn how you can grant microphone permissions across your district and on students’ individual devices by viewing LockDown Browser: Microphone Settings for Speech-to-Text on Chromebooks.
Eduphoria's Speech-to-Text support is not supported when using LockDown Browser on iPad. To enable Speech-to-Text for LockDown Browser for iPad, use the iPad’s built-in dictation feature.
To enable dictation, go to Settings.
Select General.
Select Keyboard.
Turn on Enable Dictation.
When dictation is enabled on the device, a microphone icon appears in the on-screen keyboard. Tap the microphone icon to begin recording and converting to text. Additionally, if a Bluetooth keyboard is being used, a shortcut can be set to activate dictation.
Why does a student have access to Text-to-Speech when it is not enabled in Eduphoria?
The iPad’s built-in Text-to-Speech feature cannot be disabled by LockDown Browser. This means that all students can access Text-to-Speech on iPad regardless of whether Eduphoria’s Text-to-Speech support is enabled.
If you are experiencing issues with Text-to-Speech on Chromebooks, please check your configuration settings or reach out to a Google representative. Because districts manage Chromebooks in different ways, Eduphoria will likely be unable to assist with Text-to-Speech issues on managed Chromebooks.