This article contains the answers to questions commonly asked about student supports. Select a question below to reveal the answer.
Why are a student's assigned supports not showing in the online test?
This typically occurs if the supports were added to the student's profile after assessment entries for the test were generated. As of September 2026, student test entries automatically sync and update student supports the first time a student opens a test. Subsequent logins to the same test do not sync automatically. A test administrator can initiate a manual sync at the test level in the Online tab of the test in Author. For more information, see Managing Student Supports for Online Testing.
Can a teacher enable supports for an active online test?
Yes, the teacher of record can manually enable the support in Online Test Proctoring.
Select Administer from the main menu.
Navigate to the Online Test Proctoring tab.
Locate the assessment.
Expand the class container to locate the student.
Select the pencil icon under Supports.
Select the necessary supports.
Save your changes to activate the supports for the student.
Can an administrator modify student supports instantly during testing?
Yes, a test administrator can sync student supports instantly during testing by using the Sync Supports with Test Entries button in the Online tab of the assessment. However, this will only modify student supports that are currently set in the student profile. Administrators cannot manually change student supports in the same way that a teacher can for individual administrations of an assessment.
Is there a way to clear all student supports?
Yes, users with the Manage Student Supports right in Aware can assign and unassign testing supports in bulk using the importer. For more information, see Managing Student Supports for Online Testing.
When testing in Lockdown Browser, does spelling assistance show alternate spellings or word replacements?
No, students using LockDown Browser will see misspelled words underlined in red, but LockDown Browser does not suggest alternate spellings or recommended word replacements.
Why isn’t Speech-to-Text working?
To use Speech-to-Text, you must first allow the microphone to access the browser. Learn how you can grant microphone permissions across your district and on students’ individual devices by viewing LockDown Browser: Microphone Settings for Speech-to-Text on Chromebooks.
Eduphoria's Speech-to-Text support is not supported when using LockDown Browser on iPad. To enable Speech-to-Text for LockDown Browser for iPad, use the iPad’s built-in dictation feature.
To enable dictation, go to Settings.
Select General.
Select Keyboard.
Turn on Enable Dictation.
When dictation is enabled on the device, a microphone icon appears in the on-screen keyboard. Tap the microphone icon to begin recording and converting to text. Additionally, if a Bluetooth keyboard is being used, a shortcut can be set to activate dictation.
Why does a student have access to Text-to-Speech when it is not enabled in Eduphoria?
The iPad’s built-in Text-to-Speech feature cannot be disabled by LockDown Browser. This means that all students can access Text-to-Speech on iPad regardless of whether Eduphoria’s Text-to-Speech support is enabled.
If you are experiencing issues with Text-to-Speech on Chromebooks, please check your configuration settings or reach out to a Google representative. Because districts manage Chromebooks in different ways, Eduphoria will likely be unable to assist with Text-to-Speech issues on managed Chromebooks.
Which student supports are compatible with LockDown Browser?
The following student supports can be enabled for students when testing in LockDown Browser:
Windows | Mac | Chromebook | iPad |
|---|---|---|---|
Content Clarifiers | Content Clarifiers | Content Clarifiers | Content Clarifiers |
Spanish Support | Spanish Support | Spanish Support | Spanish Support |
Calculators | Calculators | Calculators | Calculators |
Text-to-Speech | Text-to-Speech | Text-to-Speech | Text-to-Speech |
Speech-to-Text | |||
Spelling Assistance | Spelling Assistance | Spelling Assistance | Spelling Assistance |