Outside Technicians are used to assign tickets to vendors or work provided by someone who works outside of the district.
Add Outside Technician
- Select Manage Outside Technicians from Manage tab
- Click Add a New Technician button
The wizard on the right will walk you through setup for this outside technician.
- Enter their first name, last name and a contact email.
- Set the password for this user's account.
Once the Outside Technician is created, click on their name from the list of technicians to edit their role and rights. Click on Edit User Information to view and share login information to your outside technicians.
NOTE: If your Helpdesk is hosted on a schoolobjects.com server, then your guests will need to login by using "Guest:" before their email address.