Creating a Zendesk User Account

Why Create a Zendesk Account?

Creating a Zendesk user account allows you to access all tickets you have placed with Eduphoria, past and present. You can view the status of a ticket, respond or add to a ticket, and even see tickets you have been CC'd on instead of having them get lost in an endless sea of emails.

How to Create a Zendesk Account

Creating a user account is easy. Just visit https://eduphoria.zendesk.com and click the Sign In button in the upper right-hand corner. Click Sign Up as shown in the photo below, and then complete the quick steps to set up your account.

You must provide a full name and email address. Once you have completed these steps, a pop-up appears to let you know that the sign up is complete. A verification email is sent to the address you provided. Go to that email and click on the link to verify your email address. Then, you can log in and see tickets you have placed with Eduphoria.

Once logged in, you can access online help article in our knowledge base, or you can click on your name in the upper right-hand corner and select My activities to view your tickets.

Your My Activities view allows you to search your tickets or filter them by status. On the My requests tab, you can see all of the tickets that you submitted. The Requests I’m CC’d on tab displays tickets that other people at your district submitted and copied you on. Each row includes the ticket number, title, time of last activity, and current status.

• New — The ticket was submitted successfully and is awaiting review.

• Open — The ticket is assigned to an agent and is under review.

• Awaiting your reply — The agent is waiting for more information from the requester. After the agent receives a reply, the status changes back to Open.

• Solved — The agent sent a solution to the requestor.

• Closed — The requestor confirmed that the solution worked for them, and the ticket is fully resolved.

To view more information about the ticket, click on it to open the ticket details. You can now see all back-and-forth comments with the oldest comments at the top and new ones at the bottom. Just like in an email, you can respond to us here and attach a file.