Helpdesk is a streamlined support ticketing system designed specifically for schools and districts. It allows staff to submit and track requests for technology assistance, facility maintenance, or other campus services in one centralized location. With an easy-to-use interface and customizable categories, Helpdesk ensures that issues are addressed efficiently, assigned to the staff member best suited to the job, and documented for accountability. Whether it's a broken projector, a password reset, or a classroom repair, Helpdesk helps keep schools running smoothly by connecting staff with timely support.
Key Features
Goal Setting and Monitoring — Teachers can set Student Growth Goals and Professional Goals, track progress, and reflect throughout the year.
Easy Ticket Submission — User-friendly forms help staff submit support requests for technology, maintenance, custodial services, or other needs.
Customizable Categories — Districts can define categories, such as IT, Facilities, Transportation, to route tickets efficiently and streamline workflow to suit different departments.
Location-Based Routing — Requests can be automatically routed to the correct personnel based on campus, building, or room number.
Real-Time Status Tracking — Users can view the status of their tickets from submission to resolution.
Technician Assignment and Management — Supervisors can assign and track tickets to monitor workload distribution.
Reporting and Analytics — Reports help you identify frequent issues so that you can develop strategies and make improvements for long-term resolution.