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Helpdesk Rights

Published on Feb 19, 2026

1 minute(s) read

Article summary

This article explains the rights that can be granted to provide users with specific levels of access in Helpdesk, including what each right allows users to do in the system.

Rights are the permissions assigned to users that determine which actions they can perform within the system. Assigning rights allows system administrators to control who can create, edit, view, or manage different aspects of the platform. For more information about roles and rights, see Setting User Roles and Rights.

Only users with the Manage Users right can grant rights to other users. To grant rights to another user, access the Users screen in Management, search for and select the user from the Users list, and then navigate to the Rights tab. Select the checkbox for each right you want to assign to the user and then click Save.

Note: By default, all users can submit new requests, search and view Knowledge Base articles, and access View My Open Requests, My Pending Surveys, and Review My Requests. No rights are needed to access these features.

Right	Grants access to…
Manage Helpdesk Settings	Manage tab
Proxy Tickets	Proxy a Request on the Tickets tab.
Approve Campus Requests	Pending My Approval on the Tickets tab.
View Campus Statistics	Campus-level reports on the Reports tab
View District Statistics	All reports on the Reports tab
View Campus’ Tickets	View My Campus’ Requests on the Tickets tab Completed on My Campuses on the Tickets tab
Deny Access to Helpdesk	User cannot access Helpdesk.
Deny Ticket Entry	User can access but cannot create tickets in Helpdesk.