The General Options section of the Manage tab contains setting that impact the entire Helpdesk application.
This screen is divided into two parts: Requests and Messaging.
Requests
Show Ticket IDs — This allows for easier reference using an ID# when looking for tickets or using the search filters.
Require Selecting Department — If you are using Helpdesk to manage multiple departments, this selection requires users to select a department before selecting a request type. This prevents tickets from being submitted to the wrong department.
Messaging
Messaging — When you enable Messaging, Helpdesk sends a daily summary email to campus approvers, allowing them to quickly see how many requests are awaiting approval.