Helpdesk Rights

This article explains the rights that can be granted to provide users with specific levels of access in Helpdesk, including what each right allows users to do in the system.

Rights are the permissions assigned to users that determine which actions they can perform within the system. Assigning rights allows system administrators to control who can create, edit, view, or manage different aspects of the platform. For more information about roles and rights, see Setting User Roles and Rights.

Only users with the Manage Users right can grant rights to other users. To grant rights to another user, access the Users screen in Management, search for and select the user from the Users list, and then navigate to the Rights tab. Select the checkbox for each right you want to assign to the user and then click Save.

All Helpdesk users can access the following screens and features:

• View My Open Requests

• My Pending Surveys

• Review My Requests

• Create a New Request

• Knowledge Base

The table below shows which additional screens and features become accessible to users when granted the specified right.