Helpdesk Roles

A role is a set of rights that can be assigned to users to determine which actions they can perform within the system. This article explains the roles that can be granted to provide users with specific levels of access in Helpdesk.

Only users with the Manage Users right can grant roles to other users. To grant roles to another user, access the Users screen in Management, search for and select the user from the Users list, and then navigate to the Roles tab. Select the checkbox for each role you want to assign to the user and then click Save. For more information about assigning roles and rights, see Setting User Roles and Rights.

The Eduphoria! Roles & Rights Spreadsheet provides a different view of the same information shown in the table below for all Eduphoria applications. Use the tabs at the bottom to view roles for the relevant application. While this document is not printer friendly, it does provide roles and rights details and can be downloaded and edited as needed.

The table below shows which rights are granted to a user when they are assigned the specified role. To learn more about what each right does in Helpdesk, see Helpdesk Rights.