You can impersonate users to troubleshoot issues on all Eduphoria applications. To impersonate a user for support purposes, follow the steps listed in this article.
Only users with the Impersonate Users right granted in Management can impersonate other users in Eduphoria.
If your district has users who can assist in troubleshooting but are not classroom teachers, assign that user the Campus Administrator role in Management.
Learn more about roles and rights or impersonating students to troubleshoot online testing support.
Note: While impersonating a user in Eduphoria, the Management application and the Impersonate button become inaccessible. You cannot perform management actions as another user.
Quick Guide
Go to the Applications home page.
Select Impersonate.
Type or paste the user's email address or Student ID into the text field.
Select the Impersonate button.
Illustrated Guide
Step 1: Go to the Applications home page.
Step 2: Select Impersonate.
Note: If you do not see the Impersonate button on the Applications home page, check that the following statements are true:
You have the Impersonate Users right.
You are not currently impersonating another user. You must log out of any impersonations before impersonating another user.
Step 3: Type or paste the user's email address or Student ID into the text field.
Step 4: Select the Impersonate button.
Hitting Enter or Return on your keyboard will not submit the name for impersonation.
To end impersonation, log out as that user.
