Helpdesk

Helpdesk for Teacher/Staff

• Submit A Helpdesk Ticket
• Reviewing Requests & Submitting a Survey

Helpdesk for Technicians

• View and Print Ticket Requests
• Edit Request Details
• Assign Ticket to Another Technician
• Use Parts from the Part Store
• Create Recurring Requests
• Share Information in Knowledge Base

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Helpdesk Management

• Setup the General Options
• Create & Modify Departments
• Manage Technicians & Roles
• Create Outside Technician Accounts
• Assign Principal Access
• Configure Auto Assign

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Helpdesk for Supervisors

• Manage Tickets
• Get Feedback Using Reports

Helpdesk for Principals

• View & Filter Campus Requests
• Approve or Reject Campus Requests
• View Campus Reports