LockDown Browser for Chromebooks: Proxy Server Troubleshooting

Note: The following article applies only to the Eduphoria LockDown Browser for Chromebooks app that operates in kiosk mode.

If you receive an error from the Eduphoria app about being unable to connect to the Internet, there may be a problem with a proxy server. 

Kiosk mode does not work with proxy servers unless a network configuration is defined and applied by device instead of by user. Follow these steps to set up the network configuration by device:

1. Log in to the Google Suite admin console at https://admin.google.com.
2. Select Device Management and then Network under the Device Settings.
3. Select WiFi or Ethernet. If no networks are defined, then select Create.
4. Enter the setting for your network. On the proxy settings, configure the proxy as required, and be sure to select by device in the Apply network section.
5. The final step is to validate that everything is set up correctly. To do this, we recommend testing the network settings with the generic Kiosk App with App ID: afhcomalholahplbjhnmahkoekoijban

This app allows you to configure an arbitrary URL (such as https://www.respondus.com/), which is displayed when the app enters Kiosk mode. Once networking has been validated with the Kiosk App, you can be confident that the Eduphoria LockDown Browser for Chromebook will be able to connect to the Internet via the proxy server.