Helpdesk for Principals

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  • Updated on May 23, 2025
  • Published on Mar 26, 2025
Principals have the same options as staff when submitting requests, as well as options to view open and completed requests for their campus. In the Tickets tab, a principal can view their own submitted tickets, complete surveys, and view other req...
  • Updated on May 23, 2025
  • Published on Mar 26, 2025
Approving Requests Request types can be configured by Helpdesk managers to set principals as approvers. When a staff member submits a request, the department technicians are unable to review this type of request until a principal approves it. To ...
  • Updated on Apr 17, 2025
  • Published on Mar 26, 2025
Principals can run campus statistical reports for each department in Helpdesk. The statistics can be run by technician and request type. Select a department report (if multiple departments are available). Select the time frame by choosing a st...